Privacy Policy

Last Updated: January 15, 2023

Introduction

At Little Surfers Events ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site, and you waive the right to receive specific notice of each such change or modification.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Child's name and age (for event registration purposes)
  • Payment information (credit card details, billing address)
  • Dietary requirements or allergies (for catering purposes)
  • Photographs and videos from events (with consent)
  • Communication preferences

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the website from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the website permission to access this information.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

  • Create and manage your account
  • Process event bookings and payments
  • Deliver event information and updates to you
  • Email you regarding your account or event
  • Send you marketing and promotional communications
  • Fulfill and manage purchases, orders, payments, and other transactions related to the website
  • Generate a personal profile about you to make future visits to the website more personalized
  • Increase the efficiency and operation of the website
  • Monitor and analyze usage and trends to improve your experience with the website
  • Notify you of updates to the website
  • Request feedback and contact you about your use of the website
  • Resolve disputes and troubleshoot problems
  • Respond to product and customer service requests

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Children's Privacy

While our website and services are primarily intended for families with children, we do not knowingly solicit data from or market to children under 16 years of age. We collect information about children only as provided by their parents or legal guardians for the purposes of event registration. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, they should contact us at [email protected]. We will delete such information from our files within a reasonable time.

Options Regarding Your Information

You have certain rights regarding the personal information we collect about you:

Accessing, Correcting, and Deleting Your Data

You may request access to the personal information we have about you, request corrections to any information that is inaccurate, or ask us to delete personal information where there is no good reason for us to continue processing it. We may ask you to verify your identity before responding to such requests.

Opting Out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Little Surfers Events
33 Palm Cove Road
Cairns, QLD 4870
Australia

Phone: +61 7 4012 3456
Email: [email protected]